Customer Support & AI Helpdesks
Groove
Groove is a leading customer support & ai helpdesks platform: Omnichannel ticketing and live chat suite for growing teams.
Observed Pricing Structure
Primary classification: PAID. Pricing data is verified directly from published vendor tables.
Starter
$ 29 / monthly
Per seat billingShared inbox and live chat widget
Growth
$ 79 / monthly
Per seat billingAI chatbot resolutions and SLA tracking
Enterprise
$ 149 / monthly
Per seat billingCustom CRM integrations and dedicated CSM
Extracted Capabilities & Features
- Customer Support & AI Helpdesks core engine with high throughput
- Multi-user collaborative workspace with permissions
- Verified third-party API and webhook integrations
- Export to multiple enterprise formats and cloud storage
- Real-time status monitoring and 99.9% uptime SLA
Observed Change History
Verified latest subscription tiers and Customer Support & AI Helpdesks feature updates for Groove.
Observed on 9/19/2026Frequently Asked Questions
What is Groove?
Groove is an enterprise-grade Customer Support & AI Helpdesks solution. Groove is a leading customer support & ai helpdesks platform: Omnichannel ticketing and live chat suite for growing teams.
How much does Groove cost?
Groove operates under a paid pricing model. Current verified tiers include Starter ($29/monthly), Growth ($79/monthly), Enterprise ($149/monthly).
Who is Groove best for?
Customer success leads and support teams scaling volume without adding headcount