Customer Support & Live Chat
Tidio
Tidio is a verified customer support & live chat platform: Shared team inbox for email and SMS with collaborative drafts and tagging.
Observed Pricing Structure
Primary classification: FREEMIUM. Pricing data is verified directly from published vendor tables.
Free / Lite
$ 0 / monthly
Basic chat widget and 100 conversations
Standard
$ 39 / monthly
Per seat billingAutomated ticket routing, macros, and SLA tracking
Pro
$ 89 / monthly
Per seat billingAI agent resolution, CRM sync, and custom reports
Extracted Capabilities & Features
- Verified API and Webhook integrations
- Real-time team collaboration with multi-user sync
- SOC2 Type II data security and encrypted storage
- Cross-platform support across macOS, Windows, iOS, and Web
- Continuous regular releases and changelog tracking
Observed Change History
Verified latest subscription tiers and Customer Support & AI Helpdesks feature updates for Tidio.
Observed on 9/19/2026Frequently Asked Questions
What is Tidio?
Tidio is an enterprise-grade Customer Support & Live Chat solution. Tidio is a verified customer support & live chat platform: Shared team inbox for email and SMS with collaborative drafts and tagging.
How much does Tidio cost?
Tidio operates under a freemium pricing model. Current verified tiers include Free / Lite ($0/monthly), Standard ($39/monthly), Pro ($89/monthly).
Who is Tidio best for?
Customer success managers, support leads, and ecommerce brands delivering fast replies